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2026-10-29
格拉斯哥大学岗位招聘学生支持与参与专员（成都）
Job Title：
Student Support and Engagement Officer (Chengdu)
School / Research Institute / Department：
JAMES WATT SCHOOL OF ENGINEERING
College / University Services：
College of Science and Engineering
Reporting To：
Student Experience and Operation Manager
地点：电子科大清水河校区
薪资：年薪 132000 元–145530 元，另符合条件且绩效达标者可额外享受 1 个月薪资作为年终奖金。
招聘截止到11月12日
联系人：沈女士 13388150353 （微信同号）
简历投递邮箱：shen.yang3@fescoadecco.com
格拉斯哥大学咨询邮箱：Jing.Yang@Glasgow.ac.uk
Job Purpose
Our Student Support and Engagement Officers help Glasgow College to provide a positive and supportive learning and living environment for its students. They build close relationships with students and organise events and activities which foster a sense of belonging to the College and an understanding of the cultures of the UK, Scotland and The University of Glasgow. Working with their UESTC colleagues, they also help students to become successful learners and to prepare them for their future lives and careers.
Main Duties and Responsibilities
1. Develop, organise and deliver a programme of social, recreational and cultural activities that foster a sense of belonging amongst students. The work includes marketing the activities to students, coordinating and delivering events successfully, collecting feedback and evaluating impact as well as creating reports for reflection/improvement and newsletter stories.
2. Develop, organise and deliver a series workshops and events to understand UESTC and UofG policies, practices to enhance mutual understanding and support students more consistently between UESTC and UofG.
3. Prepare yearly timeline and budget for the social activities for students as well as workshops for staff for approval.
4. Facilitate links between Glasgow College students and: (a) student organisations of The University of Glasgow, including the Student Representatives’ Council (SRC); (b) alumni of The University of Glasgow. Provide administrative support to our GCUESTC staff student liaison committees (SSLC) which occur each Semester. Clerk SSLC including venue & catering bookings and work closely with academic colleagues and GCUESTC staff to gather responses to student enquiries in a professional manner.
5. Provide a wide range of advice, information and support to students, in support of Academic Advisers, resolving issues independently and referring/escalating to other colleagues and services as appropriate. Responsible of setting up Advisor – Advisee meetings every semester offline and online.
6. Work in partnership with services to gather regular student feedback, record and monitor service satisfaction and impact. Use this feedback to make recommendations for service improvement in the interest of the student experience. Administer the student complaint process, ensuring procedures and regulations are followed.
7. Organise graduation ceremonies for UG and PGT students, working closely with line manager and UESTC relevant departments to ensure smooth Graduation Ceremonies and satisfactory & consistent student experience across Chengdu and Hainan.
8. Organise local events such as conferences, working closely with UESTC relevant departments as well as Conference lead to ensure smooth delivery.
9. Promote mobility programmes and summer schools for both UG and PGT students, including but not limited to being the first point of contact for student enquiries, providing timely support during the application process and arranging promotional events and Q&A sessions.
10. Provide support for International students mobility and degree programmes alongside GC UESTC and International Office colleagues. Proactively engage with international students in GC UESTC and organise cross cultural events and sessions to promote internationalisation learning environment for GC UESTC students.
11. Work closely with UESTC colleagues to identify and address matters relating to academic study and students’ health and wellbeing, and to support students who are at risk of withdrawing from their studies.Maintain student attendance records and report details on a timely basis.
12. Management of stock of gifts (promotional event gifts, new cohort gifts, and graduation gifts).
13. Support Fly-in/Fly-out and local GC UESTC academic staff and assist with enquiries in busy general office, in person, by email and telephone ensuring the highest standard of customer service is provided.
14. Provide administrative support and interface files for regular events in the student lifecycle, recruitment, registration & enrolment, induction and other student or staff events with University of Glasgow representation.
15. Undertake any other duties that are reasonably required.
Qualification/Skills/Experience
Knowledge/Qualifications
Essential
E1. Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar role(s). Or Scottish Credit and Qualification Framework level 7 (SVQ level 3, HNC) or equivalent, and experience of professional development in a similar role.
E2. Sound knowledge of higher education regulations, processes and student support services.
E3. Awareness and understanding of student needs in Higher Education.
E4. Familiarity with UK and Chinese cultures.
Desirable
F1. Awareness of issues relating to disabilities.
F2. An understanding of student needs in a Chinese context.
F3. An understanding of mental health and wellbeing and of how to handle students in distress
Skills
C1. Excellent communication and interpersonal skills with the ability to build good working relationships with internal and external stakeholders.
C2. A proven ability to remain calm, demonstrate empathy and be professional at all times.
C3. Effectively plan and organise own workload and demonstrate excellent time management skills ensuring agreed timescales are consistently met.
C4. Proven ability to be proactive, creative, innovative and inclusive, ensuring an efficient approach to working practices, both autonomously as well as part of a team.
C5. Effective IT skills
C6. Ability to maintain confidentiality and deal sensitively with related issues/ individuals, with tact, diplomacy and empathy.
C7. Fluency in English and Chinese languages
Experience
Essential
E1. Experience of working in an advisory capacity in a service-orientated role with the ability to identify a range of complex issues, assess situations and provide appropriate guidance and support, escalating where appropriate.
E2. Experience and track record in delivering excellent customer service.
E3. Experience of interpreting and applying regulations.
E4. Delivering presentations, workshops and promoting services both face to face and online, with experience of online delivery, through platforms such as MS Teams and popular social media channels.
E5. Reviewing processes and procedures and identifying areas for improvement.
Desirable
F1. Experience of working in Higher Education.The role supports all UG and PGT degree programmes with UESTC in Chengdu, with approximately 3000 Engineering students, as well as support for future development which will contribute to an increased student community.
Job Features
Planning & Organising
Responsible for monitoring service objectives, planning and prioritising work for the months ahead and, where relevant, short and medium-term targets.
Prioritising a large workload independently and within tight time constraints.
Improve and implement harmonized administrative processes across our TNE locations to ensure all students are treated consistently.
Decision Making
Responding to TNE enquiries timely and appropriately to minimize academic workload.
Decide on appropriate action for handling complex issues/problems
Procure and provide a range of detailed information to internal and external stakeholders to make decisions related to the provision of TNE programmes.
Internal/External Relationships
Communicating closely, in person and by email with TNE students, staff, and overseas institutions. Liaising by email, telephone and in person with advisors, peers in other areas of the University and potential students.
Liaising closely with academic and administrative colleagues; based overseas; in UESTC, and other partner institutions.
Problem Solving
Plan and develop systems to ensure robust QA of student data.
Proactive in identifying problems and providing solutions.
To act as point of contact for incoming TNE administrative enquiries and provide solutions to issues arising in line with UofG policies and procedures.
Other
The post plays a crucial role in enhancing the School’s Learning and Teaching strategy, particularly in relation to TNE
Maintain effective electronic students record in accordance with University guidelines.
Ability to travel to the home campus in Glasgow, Scotland may be required for training purposes.
Ability to travel to the Hainan campus may be occasionally required for short periods for training and support purposes.
The successful candidate will be employed by FESCO.
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